Returns

At Baylee Mae, we strive to provide our customers with trendy and comfortable clothing that they will love. We understand that sometimes, a product may not meet your expectations or fit as desired. Therefore, we offer an exchange policy to ensure your satisfaction.

Exchange Only: We do not offer refunds for any products. However, we are happy to exchange your item for another size or style, subject to availability.

Conditions for Exchange: To be eligible for an exchange, the product must meet the following conditions:

  • The product must be in the same quality and condition as when it was received.
  • The product must be unworn, unwashed, and free from any stains or damages.
  • All original tags and packaging must be intact.

Process for Exchange: If you wish to exchange a product, please follow these steps:

  1. Contact our customer support team within 7 days of receiving your order to initiate the exchange process.
  2. Provide your order number, the name of the product you wish to exchange, and the reason for the exchange.
  3. Our customer support team will guide you through the exchange process and provide you with further instructions.
  4. Once we receive the returned product and verify its eligibility for exchange, we will process the exchange and ship the new item to you.

Postage at Customer's Expense: Please note that the postage for returning the product to us for exchange will be at the expense of the customer. We recommend using a trackable shipping method to ensure the safe delivery of the returned item.

Availability of Exchange: Exchanges are subject to product availability. If the requested size or style is not available, we will work with you to find a suitable alternative or provide a store credit for future purchases.

Sale Items: Please note that certain items may be marked as sale and are not eligible for exchange. 

For any further questions or assistance regarding our exchange policy, please contact our customer support team. We are here to help you find the perfect fit and ensure your satisfaction with your Baylee Mae purchase.